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EUC Support Engineer - VIP – London - £40,000 – Hybrid Working
O365, D365, Azure, Intune, AD, Exchange, Windows 10/11, LAN, WAN, VPN, MDM, Autopilot
EUC Support Engineer, you’ll be the face of IT in our London office—supporting our clients teams, including the Tech Leadership and CEO, with seamless, jargon-free technical assistance.
About you.
- Be the go-to IT expert in our London office, providing hands-on support and resolving escalations.
- Manage and deploy Windows desktop environments using Intune and Autopilot.
- Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.
- Support and mentor 1st/2nd line engineers, contributing to a culture of continuous learning.
- Maintain and evolve IT policies, processes, and procedures.
- Collaborate with stakeholders and contribute to infrastructure and security maintenance.
- Occasionally travel to head office for team meetings and collaboration.
Skills You will bring
- Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11.
- Experience in Power Apps a plus
- Familiarity with Jamf Pro and Apple macOS/iOS support.
- Knowledge of networking (LAN, WAN, VPN), MDM, and cybersecurity best practices.
- Hands-on experience with AV tech (e.g., Teams Rooms, Logitech, Zoom).
- Excellent communication skills and a customer-first mindset.
- Previous IT Service Desk experience and a passion for solving problems.
Beneficial Certifications
- ITIL certification (or working knowledge)
- MS-101 – Microsoft 365 Mobility and Security
- AZ-900 – Microsoft Azure Fundamentals
