Facilities Helpdesk Administrator

Facilities Helpdesk Administrator

One of our global law firm clients is seeking a tech savvy individual with a keen interest in technical and systems operations to join as a Facilities Helpdesk Administrator. 

• Salary to £30,000
• 09:30-17:30 working hours
• Hybrid working (3 days office / 2 days remote)
• Excellent employee benefits, including GymFlex, subsidised on-site restaurant and coffee bar and enhanced family leave etc.

This is a newly created and exciting role in their London office.  It will play a pivotal role in automating tasks and streamlining operational workflows, including designing and rolling out processes, creating reports and dashboards, tracking assets, managing maintenance, and monitoring costs to support strategic planning and resource allocation.

Facilities Helpdesk Administrator Key Responsibilities:

• Regularly update and maintain the asset database ensuring accuracy and integrity of data
• Present data findings and reports to stakeholders, facilitating informed decision-making across the firm
• Liaise with the workplace services team to coordinate any updates through additions, deletions, software updates or other changes as required
• Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget
• Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development
• Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking
• Use data analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs

Facilities Helpdesk Administrator Skills & Requirements:

• Proficient in ServiceNow Workplace Service Delivery or other CAFM/ booking systems (e.g. Concept FSI, Maximo, Condeco)
• Experience working with Facilities, H&S teams is desired
• Strong analytical skills with a focus on data accuracy, quality assurance, and actionable insights
• Skilled in creating visually compelling reports using ServiceNow, Power BI, or Tableau
• Technical proficiency in data analytics and MS Office, particularly Excel, Power BI, Power Query, statistical data analysis, pivot tables, VBA & macro coding, complex data manipulation, creation of dynamic dashboards
• Strong skills in managing stakeholders and communicating effectively across all levels