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First Line Engineer

First Line Engineer

1TECH STAFFING LIMITED

Posted 11 hours ago, valid for a month

London, Greater London WC1A 2LP, England

Full Time

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Sonic Summary

The position is for a 1st Line Support Engineer in a Managed Service Provider (MSP) environment located in Central London.
The salary for this role is up to £30,000 per year.
Candidates should have at least 1 year of experience in an MSP setting, with strong knowledge of Microsoft Office 365.
Familiarity with ticketing tools like ConnectWise and basic networking fundamentals is required.
The ideal candidate should possess excellent customer service skills and a proactive attitude.

1st Line Support Engineer

MSP - Central London

Up to £30,000

Are you a confident 1st Line Engineer with experience in a Managed Service Provider (MSP) environment? Do you thrive on delivering excellent customer service and want to be part of a company that truly supports your growth?

We’re working with a leading MSP based in Central London that’s looking for a proactive and ambitious 1st Line Support Engineer to join their support team.

Key Responsibilities:

MSP background essential - you're used to a fast-paced, client-focused environment
Strong experience with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
Familiarity with ticketing tools like ConnectWise or similar RMM/PSA platforms
A can-do attitude with a passion for IT support and customer service
Excellent troubleshooting and communication skills

Key Requirements:

MSP - Experience 1 year
Microsoft 365 Suite
Windows 10/11, Active Directory
ConnectWise (or similar service desk tool)
Networking fundamentals (DNS, DHCP, VPNs - basic level)
Excellent customer service skills
Proactive and can do attitude
Real team player qualities

If you're ready to take on a new challenge and have what my client is looking for please apply for immediate consideration.

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