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- Contract Management & Scheduling
- Assist the Maintenance Manager in ensuring smooth and efficient execution of maintenance contracts while meeting all customer requirements.
- Schedule and coordinate planned maintenance work, issuing clear and detailed instructions to engineers and arranging site attendance with clients.
- Allocate and manage reactive maintenance work, ensuring timely responses and clear communication with engineers and clients.
- Organise emergency call-outs, providing engineers with as much relevant information as possible.
- Communication & Coordination
- Act as the primary point of contact for clients, engineers, suppliers, and subcontractors, ensuring prompt and effective responses to queries.
- Liaise with customers and suppliers to maintain strong working relationships and high levels of customer service.
- Provide reports and supporting documentation to clients as required.
- Administrative & Compliance Responsibilities
- Raise job orders and procure necessary materials.
- Review engineers’ reports and allocate for invoicing or prepare quotations where required.
- Prepare Risk Assessments and Method Statements (RAMS).
- Raise and manage client work permits and site permits.
- Maintain an organized electronic filing system that allows easy retrieval of documentation, adhering to established systems.
- Handle general administrative tasks related to maintenance operations.
- Minimum of 5 years of industry experience.
- Proficiency in Microsoft Office.
- Strong commitment to high standards of customer service and continuous service improvement.
- Ability to develop and maintain effective working relationships with colleagues and stakeholders.
- Excellent communication skills (verbal, written, and computer literacy).
- Positive and proactive attitude.
- £32/35k dependant on exp
- Monday to Friday 8 till 5pm office based
- 25 days holiday
- Pension scheme
- Private healthcare after qualifying period.
