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Ict help desk manager
IT Help Desk Manager

IT Help Desk Manager

Strictly Recruitment

Posted 12 days ago, valid for 2 days

London, Greater London EC1R 0WX

Competitive

Full Time

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Sonic Summary

An IT Help Desk Team Leader/Supervisor position is available at a Law firm in the City of London.
The role requires a minimum of 3 years of experience in a similar position and offers a salary of £45,000 to £55,000 per year.
Key responsibilities include managing a team of 3, overseeing project management for new software, and developing SLAs.
Candidates should have knowledge of Microsoft Office Suite, iManage, Exchange Online, and Mimecast or similar tools.
The position is hybrid, requiring 3 days in the office and 2 days working from home.

We have an exciting opportunity for an IT Help Desk Team Leader/Supervisor to step into a Management level role! Our client are a Law firm in the City of London, and they're looking for someone to come in and lead their team of 3 who work across all lines of support.

Hybrid: 3 in office 2 home

The role:

-Line management of 3

-Project management for implementation of new software and assistance in deploying new systems

-To develop and monitor SLAs

-To ensure ticket standards are met

-Identify patterns and problems with reported incidents

-Building/testing future desktop set ups

-Asset management of user equipment

-Maintain security of operating systems

-Provide resolutions to advanced tickets

Required knowledge:

-Microsoft Office Suite, iManage, Exchange On-line, Mimecast (or similar)

Please apply today to be considered!

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