- Experience of working with and supporting self-booking systems.
- Experience of in depth troubleshooting and use of XML / GDS server logs
- Excellent customer service skills.
- A strong team player with the dexterity to support colleagues and clients across a multitude of support queries and products.
- Inquisitive with the ability to use own initiative to solve problems in a methodical manner.
- An excellent communicator who makes the complex look simple
- Integrity will be important to you - open, honest and direct – with the ability to fit well within the company’s continuing desire to maintain values in developing culture and where all are treated with respect.
- Highly organised and efficient individual with a keen eye for detail
- Knowledge of Sabre GDS.
- Multi-lingual – English • MS office; Word, Excel, PowerPoint
Back to searchProduct Support 2nd line
Broster Buchanan Ltd
Posted 5 hours ago, valid for 16 days
London, Greater London EC2V7NQ, England
Full Time
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Sonic Summary
- Broster Buchanan is seeking a Product Support 2nd Line professional for a Global Travel and Event Management company, located in London with home working options.
- The role involves providing escalated 2nd line support for all internal and client-facing products, including third-party solutions.
- Candidates should have experience in supporting self-booking systems, troubleshooting, and familiarity with XML/GDS server logs, along with excellent customer service skills.
- The position requires a minimum of 2 years of relevant experience and a salary of £30,000 to £35,000 per year.
- Ideal applicants are inquisitive problem solvers, strong communicators, and team players with a keen attention to detail.
