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Senior Desktop Analyst
Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract.
- Salary to £71,000
- 12-month fixed-term contract
- Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy / sell etc.!
- Liverpool Street station location
In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies.
Senior Desktop Analyst Key Responsibilities:
- Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users
- Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases
- Drive a culture of proactive user focus through building authentic relationships at every user interaction
- Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts
- Design and maintain the firm’s desktop environment and related technologies
- Monitor the effectiveness of support processes and suggest improvements as needed
Senior Desktop Analyst Skills & Requirements:
- 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365 / Azure)
- Ability to be the technical lead / SME on complex global projects
- Experience in migrations from Configuration Manager (SCCM) to Intune / Modern Management
