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We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.
In this role, you'll be the first point of contact for end users - making sure issues are logged, managed, and resolved within agreed timescales. You'll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.
There's plenty of variety too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.
About you:
- Experience in a client-facing or service desk role (desirable, not essential)
- Great communication skills - written and verbal
- Strong organisation and time management
- A team player who can build positive relationships with colleagues and clients
- Passion for delivering excellent service
- Confident with Microsoft Office (Word, Excel, Outlook etc.)
- ITIL awareness would be a bonus, but not essential
Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.
What's on offer
- Competitive Salary
- Hybrid working (home and office)
- Private medical insurance (after probation)
- Pension scheme (matched up to 5%)
- Life cover
- Shopping discounts and wellbeing support
- Cycle to Work scheme + shower facilities at the city office
- Company-paid travel and accommodation for training/meetings when needed
Why apply?This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.
