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Service Desk Coordinator

Service Desk Coordinator

Tiger Recruitment

Posted 13 hours ago, valid for 22 days

London, Greater London EC1R 0WX

Part Time

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Sonic Summary

The Help Desk Coordinator position is located in Hemel Hempstead and offers on-site parking with working hours from 8:30 am to 5:30 pm, Monday to Friday, in a hybrid setting.
The role pays £12.60 per hour plus holiday pay, with a potential permanent salary of £26,000 plus a £1,500 annual bonus, which is not guaranteed.
Candidates should have proven experience in managing multiple priorities and excellent customer service skills, with a focus on effective communication.
The position involves managing tickets, directing queries to appropriate departments, and maintaining strong relationships with internal teams and maintenance engineers.
This is not a call center or IT support role, and the ideal candidate should be highly organized with strong critical thinking and problem-solving abilities.

The role: Help Desk CoordinatorLocation: Hemel HempsteadParking: Available on siteHours: 8:30 am – 5:30 am (Monday to Friday)Hybrid WorkingRate: £12.60ph + Holiday paySalary (if offered permanently): £26k + 1.5k annual bonus (this is not guaranteed)You will be starting an ongoing temporary contract, this should be around 3 monthsAbout the role:What you’ll be doing:

Manage tickets by raising, updating, prioritising, and escalating within SLA lead times, and ensure accurate updates in the ticketing system
Direct tickets to the appropriate departments efficiently & discuss potential fix outcomes with teams
Act as the primary contact for reported faults
Build and maintain strong relationships with maintenance engineers and internal teams
Prepare and send out daily reports, including managing the planned downtime list
Promptly and effectively respond to queries from other departments and manage expectations
Verify issues by checking CCTV when necessary
Continuously update documentation throughout the day

Please note, this is not a call centre or IT support role. You'll predominantly be responding to queries and allocating works via email and our ticketing software.What we need from you:

Highly organised and process oriented
Proven ability to manage multiple priorities
Brilliant customer service skills
Excellent written and verbal communication
Effective time management with high attention to detail
Great critical thinking and problem-solving skills

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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