Security Service Engineer

Field-Based Security Service Engineer
Location: Central London (within M25) - occasional UK travel, with very infrequent overseas trips
Salary: 43,000
On-call allowance: 120 per week (infrequent callouts - typically 1-3 per month)
Hours: 08:30 - 17:00, Monday to Friday (40 hours/week)

A leading security systems integrator is seeking an experienced Security Service Engineer to join their team, supporting a wide range of high-end clients predominantly within Central London. This is a field-based role focused on servicing, fault-finding, and callouts for electronic security systems.

• Perform routine maintenance, reactive service, and callouts - primarily in London (within M25), with occasional UK-wide travel.

• Diagnose and resolve faults across a range of systems including:

  • Access Control

  • Intruder Alarms

  • CCTV

  • Entry Phone Systems

• Represent the company professionally in front of high-profile clients - excellent communication and presentation skills are essential.

• Participate in the on-call rota (1-3 callouts per month, shared among 3-4 engineers; mostly standby with infrequent site attendance).

• Strong technical background with proven experience in servicing and troubleshooting across multiple security system manufacturers.

• Excellent fault-finding and problem-solving skills.

• A well-presented, articulate, and customer-focused approach.

• A full UK driving licence.

• Ability to work independently and adapt to a variety of client environments.

• Overtime Pay:
  1.5x (Mon-Sat), 2x (Sunday).
  Paid door-to-door for callouts outside normal hours.

• On-Call Standby Pay:
  120 per week + callout payments.
  Public holidays paid at 25/day.

• Company Vehicle:
  Fully expensed

• Tech & Uniform Provided:
  Laptop, mobile phone, branded polo shirts, fleece, jacket. 100 annual allowance for trousers and safety boots.

• Tools:
  Engineer to supply hand tools. Power tools and test equipment provided as needed.

• Training & Development:
  Manufacturer and industry training - up to commissioning level.

• 25 days holiday + bank holidays

• Additional Birthday Day Off

• Annual Leave Loyalty Bonus (extra days at 1, 3, and 5 years)

• Work-Life Balance Scheme - 1 extra day off per month (after 3 months - currently on trial)

• Private Medical Insurance (after 3 months)

• Medicash cashback scheme (after 3 months)

• Company Pension

• Cycle to Work Scheme

• Paid Sick Leave (post-probation - increasing with tenure)

• Paid Volunteering Days x2 per year

• Quarterly Social Events

If you're a technically strong engineer with a keen eye for detail and a passion for delivering top-level service, we'd love to hear from you.

YOU MAY BE A: Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician

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