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Operations Analyst - Palo Alto

Proactive Appointments
Posted 2 days ago, valid for 10 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Operations Analyst position in Palo Alto is a hybrid role within a high-performing global team focused on enterprise-grade network infrastructure.
  • Candidates should have deep experience with Palo Alto Firewalls, SDWAN, and Prisma Access, along with solid routing and switching fundamentals, requiring a minimum of 5 years of experience.
  • The role involves providing Tier-2 support, managing network uptime, and leading problem management efforts, while also ensuring proper documentation and collaborating with cross-functional teams.
  • Preferred qualifications include expertise in F5 Load Balancers, knowledge of network monitoring tools, and familiarity with cloud environments such as AWS and Azure.
  • The salary for this position is competitive, reflecting the candidate's experience and skills.

Operations Analyst - Palo Alto

Hybrid

Join a high-performing global team where you’ll play a key role in supporting, securing, and evolving enterprise-grade network infrastructure. We’re looking for an Operations Analyst with deep experience in Palo Alto Firewalls, Palo Alto SDWAN, and Prisma Access, backed by solid routing/switching fundamentals. Bonus points if you bring F5 Load Balancer expertise to the table.

Key Responsibilities

  • Prioritize and resolve KTLO (Keep The Lights On) tasks with efficiency.

  • Provide Tier-2 support for network-related incidents and problems.

  • Manage and maintain network uptime, stability, and performance.

  • Own high-priority issues and lead problem management efforts.

  • Install and configure networking equipment using predefined methods.

  • Ensure proper documentation of all policies, changes, and knowledge assets.

  • Collaborate with engineering, architecture, and cross-functional teams.

  • Offer technical guidance on network security and optimization.

  • Participate in Business Continuity and Disaster Recovery planning.

  • Engage with ITIL-aligned processes (change, audit, etc.).

  • Be available for 24/7 rotational on-call support.

Skills required:

  • Palo Alto Networks (NGFW, Prisma Access, SDWAN).

  • Routing & Switching (TCP/IP, BGP, OSPF, EIGRP, MPLS, VLANs).

  • Firewall & SASE Technologies.

  • F5 Load Balancers (LTM, GTM) – highly desirable.

  • SSL VPN & IPSec tunnels (GlobalProtect, F5 BigIP Edge).

  • LAN/WAN architecture and protocols.

  • Network monitoring tools (SolarWinds, SevOne, etc.).

  • Wireless technologies (802.11x).

  • Familiarity with cloud environments (AWS, Azure, SASE).

  • Exposure to voice/data convergence, QoS, PBX (Avaya, Zoom Phone).

  • Automation & scripting knowledge – a plus.

  • ITIL framework experience is desirable.

Operations Analyst - Palo Alto

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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