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Life on the team
This role will provide pre-sales support, and post-sales oversight for large and/or strategic opportunities. Whilst the ServiceNow platform is central to our customers expertise, Solution Architects are the ultimate authority for designing and solutioning on large and/or complex projects where ServiceNow needs to integrate with new or legacy technologies, or where our solutions require complementary technology to meet the customers needs.
What youll do
- Work with large, strategic, customers to analyse business needs, provide input to the business case, and establish a programme to deliver against identified business objectives and business problems, alongside those already identified as the customers key objectives
- Provide pre-sales support to customers who want to establish a service management roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems
- Liaise with customer stakeholders and Computacenters project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments
- Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry
- Lead knowledge sharing activities, and be a regular contributor to team meeting.
What youll need
- Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design
- At least 5 years of experience in delivering Service Management projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following solution areas: cloud management solutions, orchestration solutions, discovery solutions, security operations, governance/risk/compliance, HR, Customer Service Management, IT Operations, reporting & analytics, project & portfolio management, configuration management, asset management, financial management, vendor management, SIAM, integrations
- Track record of carrying out pre-sales activities with customers
- Solid understanding of ServiceNow developer APIs, development tools and techniques
- A good understanding of some of the following: Javascript, SOAP/REST web services, XML, JSON, Angular.js, HTML, CSS, Twitter Bootstrap, Jelly scripting.
