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Solutions Architect - Global MSP Implementation
Location: UK-based, Remote with occasional international travel
Salary: Competitive
The Role:
We are seeking an experienced Solutions Architect to join our Global MSP Implementation Team. This is a client-facing role responsible for designing and deploying Managed Service Provider (MSP) programmes post-sale, through hypercare, and into steady-state operations. Often referred to as a "Business Analyst," this role plays a critical part in shaping future-state solutions that align with client needs and industry best practices.
Key Responsibilities:
- Lead client requirement and validation sessions to gather end-to-end engagement process details
- Develop solution blueprints, design elements, and document business rules
- Provide strategic guidance on workforce solutions including staff augmentation, SOW, IC management, and direct sourcing
- Collaborate with Vendor Management System (VMS) providers (e.g., Fieldglass, Beeline, VNDLY) to ensure seamless integration
- Support the development of transition strategies, communication plans, and change management approaches
- Assist with data gathering and delivery for VMS system configuration
- Contribute to optimisation initiatives such as cost savings, supplier rationalisation, and rate card creation
- Support training efforts for internal teams, suppliers, and clients
- Coordinate with VMS Systems Engineers to ensure accurate configuration and testing
- Participate in user acceptance testing (UAT) and ensure client expectations are met
- Maintain adherence to TAPFIN's Quality Management System (QMS) standards
Key Outcomes:
- Comprehensive client requirements captured and documented
- Scalable and accurate solution designs delivered
- Effective transition strategies executed with minimal disruption
- Optimised programme configuration and successful testing outcomes
- High data accuracy and integrity maintained
- Stakeholders trained and supported throughout implementation
- Continuous programme improvement and cost efficiency achieved
Required Skills & Experience:
- Strong experience with VMS platforms
- Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint; Visio is a plus)
- Deep understanding of the staffing industry and resource engagement models
- Experience working with large system integrators and MSPs
- Excellent communication, presentation, and negotiation skills
- Strong time management and analytical problem-solving abilities
- Minimum 5+ years in staffing or IT project services, with customer service experience preferred
Why us?
At TAPFIN, you'll work on exclusive MSP programmes with some of the world's most recognisable brands. We're known for innovation and recognised globally as a leader in MSP solutions. Join us and be part of a team that's shaping the future of workforce strategy.
ManpowerGroup is where our collective strength lies. We support the business and our family of brands with a connected and collaborative network of support functions. Whether it's compliance, finance, HR, IT, legal, marketing or talent - we work together as one integrated team to identify and address the company's needs. We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices.
We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
We can only consider candidates who reside in the United Kingdom and hold full right to work.
