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At Hotel Café Royal, our success is built on our people. As one of Londons most iconic 5-star luxury hotels, we combine timeless heritage with modern elegance, offering 159 rooms and suites, 4 distinctive food & beverage outlets, and Akasha Holistic Wellbeing, our award-winning spa. With a team of over 400 colleagues, we are committed to excellence, inclusivity, and creating unforgettable experiences for both our guests and our people.
We are now looking for a People & Culture Manager to join our team and play a key role in shaping our workplace culture, supporting our people, and driving initiatives that make Hotel Café Royal an inspiring place to work.
The RoleAs People & Culture Manager, you will support the Director of People & Culture and lead the operational delivery of HR services across the hotel. Youll act as a trusted partner to leaders, providing guidance on employee relations, engagement, and development, while ensuring we create a workplace that values wellbeing, diversity, and belonging.
What Youll Do- Act as the first point of contact for managers and colleagues on HR and employee relations queries.
- Manage employee relations cases, performance management, and compliance with UK employment law.
- Oversee HR administration including contracts, onboarding, probation, and right-to-work checks.
- Support payroll accuracy and HR system integrity (experience with Fourth hospitality system is a strong advantage).
- Lead on employee engagement initiatives, recognition programmes, and wellbeing activities.
- Champion a positive and inclusive culture that aligns with our luxury hospitality values.
- Partner with leaders on performance reviews, talent management, and succession planning.
- Previous HR/People & Culture experience within luxury hospitality (5* hotel background highly desirable).Solid knowledge of UK employment law and HR best practice.
- Exceptional interpersonal and influencing skills, with the ability to build relationships at all levels
- Highly organised, detail-oriented, and proactive in problem solving
- CIPD Level 5 (or equivalent) preferred.
- Experience with HR and payroll systems (Fourth hospitality system experience is highly advantageous).
- The ability to work on site full time (5 days a week).
- Competitive salary including Service Charge
- Discretionary bonus upto 10%
- Private healthcare with Aviva
- Private pension with Scottish Widows
- Access to heavily discounted friends and family rooms rates
- Two complimentary rooms nights per year (after 1 year of employment)
- Up to 50% colleagues discount in all our food and beverage outlets
- Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
- Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
- Christmas celebrations, including colleague lunch, childrens party and Christmas gift
- Automatic membership of the companys life assurance scheme from day one
- Generous discounts on retail and dining in Central London through the West End Club app
