Repairs Planner

MMP Consultancy are seeking an experienced Repairs Planner based in South East London.

We are looking for a proactive and experienced Repairs, Planning & Damp and Mould Coordinator to support the delivery of high-quality repairs and maintenance services. This role combines repairs coordination, workforce planning, and damp and mould case administration, requiring both back-office efficiency and front-line service awareness.

Key Responsibilities:

• Coordinate and schedule responsive repairs, voids, and planned maintenance works.
• Manage damp and mould cases from initial report through to resolution, ensuring timely updates and communication with residents.
• Liaise with operatives, contractors, surveyors, and residents to ensure effective service delivery.
• Maintain accurate records of damp and mould inspections, actions, and follow-ups.
• Use scheduling and housing management systems to allocate work efficiently and monitor progress.
• Provide administrative support including documentation, compliance checks, and performance reporting.
• Support front-line teams with real-time updates, job progress tracking, and issue resolution.
• Act as a key point of contact for residents, ensuring clear communication and resolution of queries.

Essential Skills & Experience:

• Experience in a repairs and maintenance environment, ideally within social housing.
• Familiarity with damp and mould case management and related health and safety considerations.
• Strong knowledge of workforce planning and scheduling systems.
• Excellent communication and customer service skills.
• Ability to work collaboratively with both office-based and front-line teams.
• Competent in using IT systems including Microsoft Office and housing/repairs management software.
• Strong organizational skills and attention to detail.

Desirable:

• Experience with systems such as Total Mobile, DRS, HSM, or similar.
• Knowledge of housing legislation, particularly around disrepair and damp/mould.
• Understanding of safeguarding and vulnerability considerations in housing.