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IT support Engineer (1st to 3rd line)

IT support Engineer (1st to 3rd line)

Edward Mann Group

Posted 21 days ago, valid for 19 hours

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The IT Support Engineer position is based in London and requires candidates to provide end-user device support, troubleshooting, and asset management services.
Candidates should have strong field experience and familiarity with ticketing systems and RMM tools.
The role involves providing 1st to 3rd line support, including new user setups and network troubleshooting.
Applicants should possess strong communication skills and the ability to work well under pressure.
Salary details are not provided, but candidates with varying levels of experience are encouraged to apply.

IT Support Engineer (1st to 3rd line)

London based

The candidate will provide these services to the end customer:

End-user device support (Windows/Mac desktops/laptops)
Printer and peripheral troubleshooting
Network patching and basic networking fixes
Software installation and basic troubleshooting
New user setup, movers and leaver offboarding
Asset Management
Ticket triage and escalation
1st and 2nd line support

Candidates will need to have:

Strong field experience
Familiarity with ticketing systems (Halo PSA, Autotask, Service Now etc).
Familiarity with RMM tools like (Datto RMM, Ninja RMM etc)
Has strong communication skills
Work well under pressure

For more information please apply asap

Gigabit Group acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

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