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IT Support Officer/ Administrator (1st line Support)

Hudson Shribman
Posted 8 days ago, valid for 20 days
Location

London, Greater London SW15 4NN, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The IT Support Officer / Administrator position offers a salary of £30-35k plus benefits and is located in the South East.
  • This permanent role requires candidates to have their own transport and involves providing 1st and 2nd line IT support across various devices for an SME business.
  • Key responsibilities include installing and maintaining Windows 10 and 11 environments, supporting users via the IT Service Desk, and managing user accounts on Active Directory and Exchange.
  • Applicants should have some commercial experience in a relevant IT field, particularly with desktop and mobile device support, and familiarity with VMWare and Microsoft Exchange.
  • The role demands flexibility to travel between locations and a commitment to compliance with ISO standards and health and safety requirements.

IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits

South East ABJ6998

PERMANENT

MUST HAVE OWN TRANSPORT

As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices.

Onsite

Key Responsibilities

  • Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment.
  • Provide 1st line support for users via the IT Service Desk.
  • Support end users in a physical and virtualised (VMWare) environment.
  • Configuration & installation of hardware & software for desktop and mobile devices.
  • Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
  • Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
  • Flexibility to travel when needed between locations and remote support of other offices.
  • Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
  • Carry out any reasonable duties as identified by your line manager or team leader
  • Positively represent the company to our customers and suppliers
  • Ensure compliance with our ISO standards.
  • Fully participate in the company's performance management and development programmes.
  • Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
  • Ensure compliance with health and safety requirements.

Knowledge/Skills/Experience

  • Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration).
  • Windows 10 and Windows 11, VMWare
  • Microsoft Exchange
  • Experience with desktops, laptops, mobile devices, printers, telephone system.
  • Some commercial experience in a SME organisation

To Apply: Please contact Alison Basson,

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.