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Professional Services Engineer - Genesys Cloud
Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.
They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work. This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live. You will also act as an escalation point (3rd line) for complex troubleshooting.
This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale. A team environment where your skills and expertise will be valued.
Essential Experience:
- Experience of CCaaS / VoIP project work / solution deployments
- Experience supporting or deploying Genesys Cloud
- Ability to interact with clients/customers - working with them to understand and define requirements.
- Ability to produce low-level solution designs for SME and enterprise level customers.
- Strong Linux skillset - ability to install, configure and troubleshoot Linux.
- Strong understanding of SIP protocols.
- Good understanding of network fundamentals - Routing, Switching and Firewalls
Paying between £55,000-65,000 + benefits depending on experience.
London office - Remote working available.
Candidates must be eligible to work in the United Kingdom.
