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Our client is looking for an experienced People Operations professional to oversee complex employee matters, enhance operational efficiency, and ensure compliance with regional HR standards. This role will serve as a key escalation point for HR-related concerns and partner with cross-functional teams, including Talent Acquisition, HR Technology, Total Rewards, and Employee Experience, across the EMEA region.
Client Details
Our client is a highly respected entity within the Technology & Telecoms sector, renowned for their ground-breaking contributions to the industry. This organisation boasts a vibrant and diverse workforce, dedicated to maintaining their reputation for excellence.
Description
- HR Process Leadership: Take ownership of specific People Operations workflows, maintaining documentation, updating internal knowledge bases, and coaching team members to build depth of expertise.
- Operational Excellence: Continuously evaluate and improve existing HR procedures. Where possible, automate and simplify processes to create a more seamless experience for employees and internal stakeholders.
- Promoting Self-Service: Use data insights to identify recurring queries and develop resources that empower employees to find answers independently. Maintain a clear, accessible library of support content.
- Data & Technology Integration: Leverage advanced HR systems and AI tools to detect trends, identify areas for improvement, and implement smarter processes that reduce friction for users.
- Regulatory Adherence: Maintain alignment with internal policies and regional employment laws. Support audit readiness by overseeing documentation for right-to-work checks and regulatory compliance (e.g. SOX, PWC audits).
- Handling Escalated Issues: Lead resolution for nuanced and sensitive employee matters, supporting the broader HR team in troubleshooting and resolving intricate process or systems challenges.
- Cross-Functional Collaboration: Partner with Centres of Excellence to execute annual or cyclical HR initiatives and serve as a go-to resource for policy or process-related questions.
- Workday and Systems Support: Manage complex HRIS transactions, including mass data uploads, rescinding workflows, and customising reports within Workday.
- Day-to-Day HR Support: Assist with a wide range of People Operations tasks throughout the employee lifecycle - from onboarding and benefits queries to offboarding.
Profile
A successful candidate should have:
- You bring 5+ years of hands-on experience in a People Operations or HR Advisory role, with a strong understanding of HR processes and practices across the EMEA region.
- You're an expert in employee lifecycle processes and can guide others confidently.
- You've successfully improved HR processes and ensured regulatory compliance in previous roles.
- Analytical by nature, you enjoy finding ways to work smarter and use technology to boost efficiency and employee satisfaction.
- You're comfortable managing complex situations and acting as the final point of resolution.
- Familiarity with tools like Workday, Greenhouse, and ServiceNow is highly desirable.
Job Offer
- Competitive salary range of 50,00 - 60,000 per annum.
- Discretionary bonus opportunity.
- Hybrid Working.
- Private Medical and Dental Insurance.
- 25 days holiday per year.
- On-site gym, subsidised caf, free soft drinks, and an on-site bar.
- Access to cycle garage and showers.
Become part of an innovative team that is shaping the future in the Technology & Telecoms industry. Apply today!
