Operations Analyst, Insurance Operations

Operations Analyst, Insurance Operations London / Hybrid WorkingCirca £50k + Private Medical Insurance, Life & Critical Illness Cover, Generous Pension, Volunteering Leave, Flexible Working Options

Insurance Operations, Underwriting Support, Bordereaux, Delegated Authority Data Quality, Process Improvement

Operations Analyst required to join a fast-paced, collaborative team at the heart of a growing and well-established underwriting business. In this role you will shape the future of operational excellence in a dynamic, forward-thinking insurance environment.

This newly created role offers the chance to work within a high-energy operational function supporting key growth areas across multiple lines of business. It’s the perfect opportunity for someone with strong analytical skills and a deep understanding of underwriting processes who’s ready to take the next step in their career.

Key Responsibilities:

• Maintain and enhance underwriting processes to ensure compliance and operational efficiency.
• Oversee accurate data input across business lines, delivering first-class support to underwriting teams.
• Lead the onboarding of new underwriting teams and offices into the operational model.
• Act as a central liaison with Credit Control, Finance, Compliance, Audit, Marketing, and IT.
• Build and maintain relationships with carrier and broker partners.
• Support and manage system changes, testing, and reporting for underwriting and broking platforms.
• Handle monthly income and debt reporting, including bordereaux processing and credit control.
• Produce management information reports and respond to ad-hoc requests.
• Monitor data accuracy and drive quality control through exception reporting.
• Identify operational inefficiencies and contribute to continuous process improvement.

Key Requirements:

• Previous experience in insurance operations, with exposure to delegated authorities and bordereaux.
• Excellent communication skills, both written and verbal.
• Strong organisational ability and high attention to detail.
• Capable of managing multiple workstreams and setting clear priorities.
• Ability to communicate new ideas and process improvements effectively.
• Confident self-starter and strong team player.
• Solid understanding of operational and underwriting best practices.

Join a people-first organisation where your voice is heard, your ideas matter, and your career can truly flourish. You’ll benefit from flexible working arrangements, career development opportunities, and a supportive environment that encourages innovation and collaboration. If you’re ready to make an impact, this could be your next big move.

For a full consultation, please contact Arc IT.

Salaries will be based on experience.