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Operations Assistant
£30,000 to £35,000
London - Hybrid
The Company
An SME Founder led business, offering sustainable cosmetics that create clean and natural products. B Corp certified, Vegan and Cruelty Free. This brand has won numerous awards and 1000s of reviews.
What’s on offer?
- Hybrid working 2 days in the office, 3 from home
- 25 days holiday + BHs
- Christmas Bonus
- Mental Health Days
- Free Snacks (as many as you can eat)
What will you do as an Operations Assistant?
- Processing B2B sales orders and ensuring their on time delivery
- Coordinating with internal teams and liaising with 3PL partners regarding stock updates
- Point of contact for any B2B customer service issues, order updates and shipment issues
- Providing 3PL updates and liaising with logistics partners raising claims where necessary
- Processing any returns and dealing with any DTC order queries from the 3PL warehouse
- Working with the operations and sales team providing admin support where needed
What do you need as an Operations Assistant?
- Previous experience within an operations, supply chain or logistics role desirable
- Excellent communication skills with previous customer service experience
- Must be comfortable working with various systems and proficient in use of Excel
- Organised and able to work within a fast-paced environment
- Keen to get stuck in and willing to learn in a growing consumer goods brand
Job Number: 9400
