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Travel and Hospitality Executives - Fluent Arabic and French Speakers
Base alary to 30,000 + Bonus of 3,600 + Great Benefits
Hybrid - Central London - Fully remote within the UK
Our client is a leading high end travel company offering a high end travel and lifestyle concierge service to their members.
They are now seeking Travel and Hospitality Executives are fluent Arabic and Arabic speakers with previous experience gained within luxury hospitality or concierge working with discerning clients booking restaurants, attractions, tickets for the members within the Middle East market using your knowledge, contact and know-how to deal with interesting and often complex requests.
Travel and Hospitality Executives will be required to work shifts, 5 days out of a 7 day working pattern with days off in lieu
This role can be remotely based anywhere in London or anywhere in the UK
Travel and Hospitality Executives - Fluent Arabic and French Speakers Responsibilities
Booking all members request for restaurants, attractions, tickets etc
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote the wider business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
Assisting Team Leaders and Member Satisfaction team when resolving customer care issues
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
Providing each member with an exceptionally high level of customer service.
Travel and Hospitality Executives - Fluent Arabic and French Speakers Experience Required
Fluency in English, Arabic and French is required.
Excellent written & oral communication is a MUST. Please be prepared to take language test in any language you mention as a skill.
Knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred;
Experience in leisure orientated sector of business, hospitality, customer service, concierge or call centre
An understanding of the luxury lifestyle and affluent customers
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
Travel and Hospitality Executives- Fluent Arabic and French and Speakers Salary and Benefits
Basic salary to 30,000 (depending on experience) + Bonus up to 3,600 per annum
London - Hybrid or fully remote within the UK
Paid Volunteer days
22 days annual leave
Employee discounts for travel, dining and events
Generous employer contribution pension scheme
Opportunity to work abroad for up to 3 weeks per annum
To apply for the Travel and Hospitality Executive role - Fluent Arabic and French speakers, please email your CV and a member of the team will be in touch to discuss your application.
