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We’re looking for a people-first, solutions-driven Resident Liaison Officer to support residents throughout vital construction works. If you’re someone who thrives on clear communication, problem-solving, and making a real difference day to day — this could be the perfect role for you.
Working closely with the site team, you’ll be the main contact for residents during external remedial works, ensuring everyone feels informed, heard, and supported from start to finish.
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What you'll be doing:
- Acting as the go-to point of contact for residents
- Coordinating access for surveys and works
- Managing and resolving complaints or concerns promptly
- Supporting vulnerable residents where needed
- Keeping accurate records of interactions and updates
- Ensuring safety messages and key updates are clearly communicated
- Strong customer service background — ideally in social housing or construction
- Excellent communication and listening skills
- A calm, empathetic approach to resolving issues
- Organised and confident managing your own time
- Comfortable using digital tools to track records and reports
- Be part of a collaborative, supportive team
- Help deliver work that genuinely impacts people’s lives
- A role with purpose, variety and room to grow
- Competitive salary and benefits
