Resident Liaison Officer

Resident Liaison Officer - Tottenham

£28-32k company vehicle

We are currently seeking a dedicated Resident Liaison Officer to work with a property services contractor in the social housing sector, operating on a responsive repairs project in the Tottenham / North East London area. Based on site in Tottenham / North east London you will be a vital link between the site team, residents, and clients. You will be working on a responsive repairs project so knowledge of this will be useful.

Key Responsibilities:

• Booking appointments and managing schedules.
• Handling resident complaints and issues with professionalism and efficiency.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Facilitating communication between all stakeholders for a seamless project experience.
• Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.

Requirements:

• Previous experience working on planned maintenance projects as a Resident Liaison Officer (RLO) is essential. 
• Exceptional communication skills and ability to work collaboratively.
• IT proficiency and adaptability to on-site operations.
• Ability to work independently and as part of a team.
• Strong interpersonal skills and a proactive attitude.
• Ambitious, innovative, and self motivated
• Must have driving licence 

If you meet the criteria above, please apply to the job ad or contact Lucy Van der Gucht at Build Recruitment (phone number removed), or email (url removed) for more information.