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Operations Lead (Hospitality/Accomodation/Retail)
Rate - 200 a day
Duration - 3 Months +
Location - London (Hybrid)
Ir35 - Inside
About the Role:
We are seeking an experienced Hospitality, Catering & Retail Operations Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience.
The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation.
Key Responsibilities:
- Oversee day-to-day operations across hospitality, catering, retail, and accommodation services.
- Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service.
- Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation.
- Ensure compliance with all relevant health, safety, hygiene, and food safety standards.
- Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded.
- Develop and implement operational strategies to increase efficiency and maximise revenue.
- Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence.
- Oversee accommodation operations, ensuring smooth running of bookings, occupancy management, housekeeping, and guest services.
- Prepare and present regular performance reports and KPIs to senior management.
- Lead on staff recruitment, training, and development across all operational areas.
Skills & Experience Required:
- Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment.
- Strong leadership skills with the ability to inspire and develop teams.
- Excellent financial and commercial acumen, with a track record of managing budgets and driving revenue.
- Strong knowledge of health, safety, and compliance standards within hospitality and accommodation.
- Exceptional organisational and communication skills, with the ability to manage multiple priorities.
- Customer-focused mindset with a passion for delivering outstanding service.
- Experience within education, large-scale venues, hotels, or conference centres would be advantageous.
