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About the Role
We are seeking a Senior Change Manager to play a pivotal role in leading major service transformation initiatives across a large, complex UK university environment.
You will work within a multidisciplinary team focused on portfolio management, service design and change delivery, supporting large-scale programmes that include:
- Implementation of new enterprise systems (e.g., ERP)
- Major campus development and redevelopment
- Digital transformation across professional and academic services
- Organisation-wide operating model redesign
This is a senior role responsible for shaping and delivering change strategies, ensuring that people, processes, structures, and technology transition smoothly and sustainably.
Key Responsibilities
- Lead the change workstream within service design and operating model transformation projects across multiple business areas.
- Define and implement the change management strategy, approach, and roadmap for major organisational change programmes.
- Work closely with service leaders, programme teams, HR, and senior stakeholders to ensure changes are understood, adopted, and embedded.
- Support prioritisation and sequencing of service areas undergoing operating model transformations.
- Identify, assess, and escalate change impacts across the programme portfolio.
- Deploy a range of change tools and methodologies to measure adoption, track progress, and report benefits realisation.
- Coach leaders and managers to drive change within their local areas, providing expert guidance on communications, engagement, and readiness.
- Support alignment between service design delivery and strategic organisational objectives.
- Develop and implement clear communication strategies outlining the case for change and progress updates.
- Contribute to a collaborative, cross-functional transformation environment.
About You
Essential Qualifications:
- Degree or relevant professional qualification
- Prosci or equivalent change management certification
Essential Experience:
- Leading large-scale service design transformations
- Delivering people, process, technology, and structural change with a strong focus on behavioural and cultural change
- Applying recognised change management methodologies and tools
- Working in complex environments with highly matrixed stakeholder groups
- Supporting service-based or shared services transformation
- Knowledge of user experience and service design approaches
- Collaborating effectively with HR on people-related change
- Influencing and engaging senior stakeholders
Desirable Experience:
- Working within a Higher Education institution or similar complex public/regulated environment
Skills & Competencies:
- Exceptional communication and relationship-building skills
- Ability to tailor messaging across diverse audiences
- Strong analytical, problem-solving, and organisational skills
- Resilience, adaptability, and ability to lead through ambiguity
- Strong influencing and negotiation abilities
- Delivery-focused with an ability to manage complex change portfolios
