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Repairs Operations Manager
Rate: 拢45p/h Inside IR35
Location: Royal Borough of Kensington and Chelsea
Department: Housing Management - Repairs
Contract: 6 month rolling- 36 聽hours a week
Are you a strategic, results-driven leader with a passion for service excellence in housing repairs? The Royal Borough of Kensington and Chelsea (RBKC) is seeking an experienced Repairs Operations Manager to lead our responsive repairs, voids, and planned maintenance services.
About the Role
Reporting to the Head of Housing Repairs, you'll oversee the day-to-day operations of our in-house repairs team, managing a workforce of approximately 40 staff through five direct reports. You'll be responsible for delivering high-quality repairs and maintenance services to residents, with a strong focus on customer satisfaction, performance management, value for money, and health and safety.
You will lead:
路A Responsive Repairs team, ensuring high productivity and service delivery.
路A Voids team, minimising turnaround times and refurbishing properties to a high standard.
路A Planned Works team, delivering works packages efficiently and within budget.
You'll be expected to minimise the use of external contractors by developing a capable multi-trade workforce and ensuring operational efficiency through self-delivery.
Key Responsibilities
路Provide effective leadership and direction across all repairs services
路Implement and monitor performance management frameworks
路Drive continuous improvement through service innovation and resident feedback
路Manage service budgets and ensure financial accountability
路Embed a strong health and safety culture across the team
路Support procurement processes and manage contractor performance
路Ensure compliance with CDM, COSHH, RIDDOR, and asbestos regulations
路Develop staff through performance reviews and a structured training matrix
路Maintain a 24/7 responsive repairs rota
About You
We're looking for someone who brings:
路Proven experience managing a DLO (Direct Labour Organisation) in housing repairs or a similar environment
路Excellent knowledge of housing repairs legislation, health and safety regulations, and risk management
路Strong leadership and decision-making skills, with a record of motivating diverse teams
路Experience using KPIs and benchmarking to improve service delivery
路Exceptional communication and IT skills, with the ability to engage internal and external stakeholders
Qualifications (Desirable):
路IOSH or NEBOSH
路Asbestos Awareness Certification
Our Values
At RBKC, we are committed to putting communities first. We are looking for someone who lives our values:
路Putting Communities First - Involve residents in shaping services
路Respect - Embrace diversity and promote inclusion
路Integrity - Act with transparency and compassion
路Working Together - Collaborate to deliver seamless services
This role offers a unique opportunity to make a tangible difference to residents' lives by ensuring a high-performing and responsive housing repairs service.
Apply Now
If you're ready to lead from the front and play a key role in improving housing services across one of London's most unique boroughs, we'd love to hear from you.
聽
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