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The Baileys Hotel, London are looking for a passionate Front Office Manager who can inspire and lead the team to deliver our unique guest experience, from their arrival, through their guest journey to their departure; delivering excellent guest service will underpin everything you do while workingin a collaborative and supportive way with other hotel areas.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal-opportunity employer.
Key Job Responsibilities:
- To manage the day to day operation of the reservations department ensuring that all systems and procedures identified in the reservations.
- To ensure that the department provides a high level of customer service and meets the brand standard for all reservations.
- To ensure that you and your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.
- Knowledge of Opera Cloud is highly preferred.
- Manage any allocation in Opera and ensure it is updated accordingly.
- Assist with implementation of procedures, to enable smooth booking/check in process.
- Work to develop updated SOPs for daily tasks, and share with FO or relevant depts.
- Oversee and where required assist with the Monthly Commission reconciliation
- Be fully conversant with all operating and computer systems
- Balancing inventory
- Take responsibility of Group Enquiries and bookings-from enquiry stage, through to arrival ensuring all key depts. are fully aware of requirements and any F&B or special arrangements.
- Any other duties or responsibilities as may be required to meet business needs.
- This role includes structured growth opportunities and exposure to the responsibilities of a Revenue Manager.
In return, we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
