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Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.
Job DescriptionResponsibilities:
- Support the Reservations team in providing prompt, personalized responses to client requests while maintaining strong customer relationships and promoting brand loyalty.
- Assist the Reservations Manager in implementing the hotels pricing policy, optimizing occupancy and average room rates, and contributing to revenue management and budget planning.
- Keep accurate records of all reservations, update systems as needed, and ensure proper filing and documentation for auditing and reference.
- Supervise group reservations from booking to invoicing, manage deposits and no-show charges, and assist in tracking and correcting reservations system discrepancies.
- Communicate guest needs and reservation details to Front Office, Sales, and other departments to ensure seamless service and guest satisfaction.
- Participate in training new team members, organizing internal meetings, conducting performance reviews, and fostering effective communication within the department.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
Qualifications
- Previous experience as Assistant Reservations Manager.
- Fluent in English, both written and spoken (and a 2nd language would be a plus).
- Excellent communication, presentation and interpersonal skills.
- Strong team player.
- Strong interpersonal and problem solving abilities and the ability to lead by example.
- Must be legally eligible to work in UK.
As part of our team you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across more than 5000 hotels in over 100 countries
- Participate activelyinitiativesto build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
