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Ref: MW46588
A major Japanese bank is currently recruiting a Middle Office Associate - Corporate Client Services to work in their London office.
You will be providing full administrative support to Relationship Managers and their Japanese corporate customer portfolios, handling account maintenance, liaising globally, and ensuring compliance with banking procedures.
The ideal candidate will have strong administrative skills, proficiency in Microsoft Office, and fluent business Japanese in addition to fluent business English.
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ELIGIBLE APPLICANTS:
- (O) Eligible visa: Permanent residence, Spouse, Partner
- (?) Considerable: Working holiday, Graduate *required over 18months visa remaining
- (?) Not eligible: Student visa, Requiring immediate visa sponsorship
WORK TYPE: Hybrid (3days in the office)
VISA SUPPORT: The client may consider extending the successor's current visa to a work permit
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TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: up to 45k, depending on experience
START: ASAP
LOCATION: London
Middle Office Associate - Corporate Client Services Main Responsibilities:
- Provide day-to-day administrative support to customers and relationship manager for account maintenance matters including but not limited to complex mandate change, fee taking, account opening, closing, account and balance confirmation passing related queries and documentation to the relevant divisions in the bank
- Liaise with colleagues from different global locations to solve matters related to customers
- Act as a first level advisor to customers and internal colleagues, escalating complex issues to management as and when required
- Review and update the team's procedures to be in line with the Global Standards/the UK practice collaborating with Global Operation Planning, Compliance & Legal teams and carry accountability for the appropriate level of sign off within the division ensuring that documents are appropriately actioned
- Translate broader business decisions into team objectives in order to drive change within the area of discipline
- Represent the views of the team at internal meetings to share opinions and influence decisions where necessary
- Provide advice and guidance to junior staff concerning the bank's processes related to account maintenance matters to ensure the processes are compliant with relevant procedures
- Oversee junior team members' work as and when required
- Verify customer documentation (e.g. Mandates, agreements, indemnity) for other teams (Planning, Operations and Transaction Banking) to process
- Under manager's guidance, collate and analyse operational statistical data for the purpose of process improvement across the team
- Develop and maintain effective relationships across our division and other departments in EMEA and in Head Office to enable greater co-ordination of activities and aid collaborative working
Middle Office Associate - Corporate Client Services Ideal Candidate:
- Banking/Finance industry experience is highly desirable, but not essential
- Having KYC related work experience is a huge advantage
- Business level fluency in Japanese and English (both writing and speaking)
- Strong background of B2B customer facing experience is an essential
- Excellent communication & interpersonal skills
- Strong problem-solving, coordination and project management skills
- The ability to operate with urgency and prioritize work accordingly
- The ability to manage large workloads and tight deadlines
- Excellent attention to detail and accuracy
- A proactive, motivated approach
- A calm approach, with the ability to perform well in a pressurised environment
- Proficient in Microsoft Office Excel and Word
** All applicants for the Associate, Customer Consulting Team must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
