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- A strong focus on customer service to offer a warm and welcoming environment for students, acting as a focal point of contact for the hall
- Line managing and performance managing the reception team, as well as leading and motivating the team to provide a great customer experience
- Working towards operational KPIs and ensuring the halls meets and exceeds annual service targets
- Ensuring monthly spend is within budget and costs are controlled
- Maintaining accurate records in line with the school’s financial regulations and GDPR
- Accurately entering and updating guest and student reservations
- To be the Key User for the hall, in respect of software systems including the property management system, parcel management, finance and estate maintenance systems
- Working closely with the residential life team and hall committee members to consistently create a strong community environment within the hall
- Working closely with third-party facilities management team to ensure housekeeping, maintenance and security services are delivered to and excellent standard
- To be familiar with all key health and safety processes including PEEPs, Fire Safety, First Aid training, Risk Assessments, and the Major Incident Response Plan.
- Proven experience as a Front of House or Operations Manager in a student hall of residence or hotel setting
- Experience of delivering excellent customer service
- Ability to liaise with a range of stakeholders to deliver objectives
