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New Job Alert - Operations Manager - Residential Services (Higher Education)
I'm working with a world-renowned London university that's hiring an Operations Manager to oversee its newest student residence, Robeson House, opening Summer 2025. This is a key front-line leadership role focused on delivering an exceptional residential experience and managing a high-performing front-of-house team.
?? MUST HAVE EXPERIENCE:
- Leading teams in customer-facing, hospitality, or residential settings
- Delivering excellent service, managing KPIs and service levels
- Experience using a Property Management System
- Confident with Microsoft tools (Word, Excel, Teams, SharePoint)
- Managing rotas, reception services, and operational priorities
- Handling complaints, solving day-to-day issues, and using initiative during emergencies
- Adhering to GDPR, H&S, and emergency procedures (e.g., fire safety, first aid)
?? ESSENTIALS:
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Confident communicator and collaborative team player
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Strong organisational and rota planning skills
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Calm under pressure, with excellent problem-solving ability
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Committed to delivering excellent service and student experience
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Aware of data protection (GDPR), safeguarding, and diversity policies
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Willingness to support student wellbeing and take on Mental Health First Aid training
?? Location: Central London / On-site?? Salary: £36,008 - £43,854 (depending on experience)?? Contract: Permanent, Full-Time?? Start Date: ASAP / Pre-opening phase
If you're passionate about delivering high-quality residential services in higher education, this is your chance to shape a brand-new student community from day one.
?? Interested or know someone perfect for this? Send your CV to
