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- Oversee the daily operations of the hall of residence , ensuring all facilities are well-maintained and operational.
- Manage and lead the front-of-house team, ensuring excellent customer service and student satisfaction.
- Coordinate with the maintenance and facilities team to address and resolve any property issues promptly.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor and manage budgets, ensuring cost-effective operations without compromising quality.
- Conduct regular inspections of properties to ensure compliance with health and safety regulations.
- Handle student inquiries and complaints, providing timely and effective resolutions.
- Collaborate with the property management team to plan and execute property improvement projects.
- Prepare and present operational reports to senior management.
- Proven experience as an Operations Manager or Front of House Manager in a student hall of residence or high end hotel.
- Strong leadership and team management skills.
- Excellent organisational and multitasking abilities.
- Strong problem solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Knowledge of property management and maintenance practices.
- Ability to work under pressure and handle challenging situations.
- Proficiency in Microsoft Office and property management software.
- This is a permanent role.
- The successful candidate will be expected to be onsite every day, and remote working is not something that can be regularly facilitated in this role.
- Working hours are 9am-5pm, Mon-Fri, although some weekend work will be required during peak times, for example on check-in and check-out weekends.
