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Practice Manager at a Specialised Private Clinic
We are seeking a Practice Manager who is a natural leader with exceptionally high standards and a strong work ethic. This individual will be responsible for providing the smooth daily operations of the world-class ophthalmic institute. As a key member of the clinic's leadership team, the Practice Manager will oversee all operational aspects, ensuring that patient care, staff coordination, facilities management, and administrative functions are delivered to the highest standards.
This role requires strong organisational skills, strategic thinking, and a patient-centered approach that reflects the bespoke and exceptional medical care of the clinic.
Location: Harley Street
Salary: dependent on experience
Duties of the Practice Manager:
- Lead the daily operations of the clinic to ensure outstanding patient care.
- Manage the administrative, front-of-house, and facilities teams.
- Oversee appointment scheduling, patient registration, and clinic readiness.
- Ensure proper management of stock levels, equipment maintenance, and supplier relationships.
- Serve as the primary point of contact for operational matters.
- Collaborate closely with the medical team to ensure their clinics are well-organized and that operational queries are addressed.
- Implement processes to optimise efficiency and enhance the patient experience.
- Coordinate urgent or emergency patient appointments.
Strategic and Financial Management:
- Collaborate with the Senior Leadership Team to develop operational strategies.
- Monitor clinic performance and implement necessary improvements.
- Manage budgets, procurement, and stock management.
- Support business development initiatives through effective operational planning.
Patient Experience:
- Ensure a discreet, welcoming, and reassuring environment for all patients and visitors.
- Foster a culture of service excellence.
- Act on patient feedback to enhance their journey.
- Maintain the clinic's premium environment to the highest standards.
Compliance and Risk Management:
- Lead health and safety protocols, infection control, and facilities management.
- Uphold GDPR and patient confidentiality processes.
- Ensure ongoing compliance with Care Quality Commission (CQC) requirements, proactively working with relevant teams and advisors.
- Maintain inspection readiness at all times.
- Conduct risk assessments and implement necessary mitigation.
Team Leadership and Development:
- Lead, support, and develop the administrative and operational teams.
- Oversee recruitment, training, and performance appraisals.
- Promote a positive, high-performing team culture.
- Manage staffing levels and team schedules.
Required Experience:
- Previous experience in operations management within private healthcare.
- Proven leadership and team management skills.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Excellent communication and interpersonal skills with a patient-centered approach.
- Proficiency in Microsoft Office and clinic or booking software. or booking software.
We offer:
- A key leadership role within a prestigious, high-performing private clinic.
- A supportive, collaborative team environment.
- Professional development and leadership growth opportunities.
- 23 days annual holiday plus bank holidays.
- Private health insurance scheme
- Life insurance.
- Pension plan.
