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Food & Beverage Team Leader - City Lounge
Just some of the benefits you will enjoy as a F&B Team Leader:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About Hyatt Regency London Blackfriars
Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank and is a short stroll from St. Pauls Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel is steeped in regal history, residing on the former grounds of King Henry VIII's Bridewell Palace. The hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 2 restaurants and 1 signature bar.
At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job its a career for people who care.
As F&B Team Leader you will be accountable for assisting the management and supporting colleagues with all aspects of theCity Lounge experience, focusing on guest and colleague satisfaction.
Your Responsibilities:
- To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of full time and casual employees.
- To ensure Team members have clear achievable objectives in line with the departments annual Plan and long-term goals set at performance Development and is review and revised regularly.
- To ensure that departmental strategy is communicated to all colleagues in their area of responsibility in liaison with the Restaurant Manager and Assistant Restaurant Manager.
- Maintain effective communication within the team.
- To implement actions from action plans to ensure that the highest levels of customer service are maintained in line with companys goal.
- To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience.
- To support and maintain labour cost in accordance with guidelines set by the Director of Food and Beverage/Restaurant Manager and create weekly forecasted rotas, and support with payroll tasks.
