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Role Overview
We are seeking a dedicated Operations Assistant with solid experience in overnight and international logistics. This role is central to ensuring all time-critical shipments are processed accurately, tracked efficiently, and delivered on schedule.
The ideal candidate will bring a minimum of 2 years' experience within a 3PL (Third-Party Logistics) environment, a strong understanding of international and overnight operations, and the confidence to manage customer and carrier communication effectively.
Key Responsibilities
- Process and manage overnight and international bookings from start to finish.
- Liaise directly with customers, partners, and carriers to ensure seamless delivery performance.
- Prepare and manage customs and export documentation for international shipments.
- Track and monitor deliveries, proactively resolving service or transit issues.
- Maintain accurate records and ensure all operational data is updated in real time.
- Work closely with the wider operations team to coordinate daily workloads and meet deadlines.
- Provide consistent, high-quality customer support across all logistics channels.
Essential Skills & Experience
- Minimum 2 years' experience within a 3PL or logistics operations environment.
- Proven knowledge of overnight and international logistics processes.
- Excellent customer service and communication skills (both written and verbal).
- High level of accuracy and attention to detail.
- Strong organisational skills and ability to manage multiple priorities.
- Confident user of Microsoft Office (Excel, Outlook, Word) and logistics booking platforms.
Desirable
- Experience in same-day courier operations or warehouse coordination.
- Understanding of customs procedures and export compliance.
- Previous customer-facing logistics experience.
What We Offer
- Competitive salary (dependent on experience).
- Full-time role, 40 hours per week, based in SE16.
- Excellent opportunity to grow within a dynamic, fast-moving logistics company.
- Supportive, professional working environment with career progression potential.
- Salary 32,000 per annum
