- Supporting external service providers during emergencies such as evacuations, equipment failures, or security breaches
- Escalating serious issues promptly to senior staff
- Line managing a frontline service team, overseeing rotas, performance reviews, and training
- Fostering a strong customer-focused culture and ensuring high service standards
- Ensuring operations are meeting key performance indicators, legislative requirements, and quality standards
- Maintaining accurate records and managing costs within budget
- Acting as a central point of contact, handling escalated complaints, and responding to customer feedback
- Collaborating on action plans to improve user satisfaction
- Promoting resident wellbeing through empathetic service delivery
- Supporting welfare teams and being trained in first aid and mental health support
- Coordinating staffing and operations throughout the year, adapting to peak periods and ensuring services run smoothly
- Maintaining strong relationships with internal teams and third-party providers
- Coordinating communications, contributing to strategic planning, and supporting sustainability goals
Back to searchOperations Manager
Australasian Recruitment Company
Posted 2 days ago, valid for 5 days
London, Greater London EC1R 0WX
Full Time
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Sonic Summary
- The Operations Manager position at a leading higher education institution requires a highly organized and proactive individual.
- Candidates should have experience in managing frontline service teams, overseeing performance reviews, and ensuring high service standards.
- The role involves supporting external service providers during emergencies and acting as a central point of contact for escalated complaints.
- Applicants should have at least 5 years of relevant experience, with a salary range of $70,000 to $90,000 per year.
- The successful candidate will collaborate on action plans to improve user satisfaction and maintain strong relationships with internal teams.
