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Position: Junior Account Manager
Company
Our client is ranked among Europe’s top 10 Managed Service Providers. They specialise in IT infrastructure, cybersecurity, support, and consultancy, providing enterprise-level solutions to mid-market and growing businesses.
The Role
This role involves a blend of client relationship management, technical consultation, and strategic planning to ensure client satisfaction, retention, and revenue growth. Using your technical knowhow, you will develop an in-depth understanding of our products, processes, and services, you will be instrumental in aligning our offerings to the unique needs of each client.
Key Responsibilities:
- Build and maintain strong relationships with key client stakeholders through regular engagement, including on-site / in person and virtual meetings.
- Understand client requirements and recommend tailored solutions from our product suite with our expert pre-sales team.
- Act as the primary client advocate within the Company, ensuring your client’s needs are communicated and prioritised.
- Drive contract renewals, identify growth opportunities, and protect recurring revenue streams through strategic account management.
- Mediate feedback between clients and internal teams, assisting in the creation of internal procedures to enhance service delivery.
- Inform clients about new products and services, offering personalised suggestions to ensure client retention and improve sales efficiency.
- Work with our Marketing Manager on client marketing campaigns, including drafting newsletters and providing regular business updates.
- Identify new business opportunities, including consulting with prospective clients to assess their needs, provide strategic guidance, and explore potential opportunities for collaboration.
- Work with our Procurement Manager, on issuing accurate and in a timely manner sales orders, and contracts; respond to invoice inquiries and draft proposals for any opportunities.
- Assist clients in obtaining Cyber Essentials accreditation by offering guidance and education. Ensure that all clients are provided with a Risk Register and an actionable Cyber Security check list.
- Assist with GDPR compliance, including contract revisions and documentation updates.
Skills and Experience
- Current or recent experience in B2B account management or client services role.
- The ideal candidate will have experience working in a Cloud & Infrastructure Managed Service Provider (MSP) environment.
- Strong communication and presentation skills, with the ability to adapt to different audiences.
- Numerate, with confidence in discussing pricing and financial data.
- Proactive, energetic, and client-focused, with a proven track record of delivering exceptional customer experiences.
- Familiarity with IT systems and managed services.
