Retail Manager

Laduree Retail Manager Job Description

Job Title: Retail Manager

Location:Ladurée Liberty POS

Reports to: Head of Retail

Ladurée French Art de Vivre Since 1862

Ladurée is a globally renowned French patisserie and restaurant, celebrated for its iconic macarons and elegant dining experiences. With more than 100 locations in 17 countries, including 12 across the UK, we continue to delight guests with our unique combination of tradition, elegance, and excellence.

Position Summary:

Ladurée is seeking a dedicated and experienced Retail Manager to lead our retail POS at Liberty in central London. As the face of our iconic brand, you will take full ownership of store operationsdelivering an exceptional customer experience tailored to both international travellers and local clientele, while ensuring compliance with both Ladurées high standards. This role requires a confident, commercially minded leader who thrives in a premium retail environment and understands the unique demands of operating within a luxury environment. The Store Manager serves as a key brand ambassador, ensuring that every customer interaction reflects Ladurées renowned elegance and quality.

Key Responsibilities:

Leadership & Operational Excellence

• Manage all day-to-day operations of the Store, ensuring alignment with Ladurées brand standards and Health and Safety procedures
• Lead, inspire, and develop a high-performing team with a strong focus on service delivery, efficiency, and high-end retail.
• Oversee team scheduling, shift coverage, and resourcing to align with peak trading hours

Customer Service Excellence

• Ensure that every customer receives a warm welcome, creating a memorable luxury shopping experience.
• Uphold Ladurées service standards by overseeing and supporting the team in delivering courteous and attentive service.
• Ensure your team greets every customer with professionalism and elegance, creating a lasting impression of the Ladurée brand.
• Handle customer concerns with empathy and discretion, maintaining high standards of satisfaction and loyalty.

Sales & Commercial Performance

• Drive boutique revenue by maximising sales, promoting seasonal products, and delivering outstanding team performance.
• Use KPI data to track performance and implement sales strategies to exceed targets.
• Lead upselling and cross-selling initiatives to optimise customer spend and boutique profitability.

Presentation & Stock Control

• Ensure store presentation, product displays, and cleanliness always meet Ladurées standards.
• Oversee daily stock levels, conduct accurate inventory checks, and manage stock rotation for product freshness.
• Collaborate with supply chain and logistics teams to forecast needs and prevent shortages, particularly during seasonal peaks.

Communication & Reporting

• Report on boutique performance, customer feedback, and operational matters to senior management regularly.
• Support a culture of open communication within the team, sharing updates on new products, promotions, and procedures.
• Take accountability for boutique financials, including cash handling, reconciliation, and daily banking.

Team Collaboration and Communication

• Foster a positive work environment, encouraging teamwork and collaboration among team members.
• Attend and participate in regular team meetings, ensuring alignment on new products, promotions, and company policies.
• Communicate effectively with the Head of Retail, providing updates on store activities, customer feedback, and team performance.

Key Requirements

• Minimum 2 years of experience as a Store Manager or Senior Supervisor high-end retail and hospitality.
• Demonstrated leadership and team management skills in high-volume, customer-facing environments.
• Deep commitment to customer service with the ability to tailor the experience to a diverse, international clientele.
• Strong understanding of retail KPIs, sales analysis, and operational reporting.
• Familiarity with POS systems, inventory software, and cash handling procedures.
• Full flexibility to work early mornings, evenings, weekends, and holidays

Desirable Skills

• Passion for gourmet food, pastries, and the Ladurée brand.
• Proficiency with Point of Sale (POS) systems and retail management software.

Benefits

• Competitive salary + monthly Travel Allowance.
• Generous employee discount on all Ladurée products.
• Career development and growth within an internationally renowned high-end brand.
• Work in a prestigious environment with exposure to a diverse, global customer base.

Note:This job description is intended as a guide to the role and its requirements. Specific responsibilities and tasks may vary according to the stores needs and the broader objectives of Ladurées brand experience.