Back to searchITIL Process Analyst
DGH Recruitment
Posted a day ago, valid for 6 days
London, Greater London EC3V 3LA, England
£55,000 per annum
Full Time
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.
Sonic Summary
- A global law firm in London is seeking an ITIL Process Analyst for a permanent role with a salary of up to £58,000.
- The candidate must have at least 2 years of experience in delivering ITIL processes and a mandatory ITIL Foundation certification, with further ITIL accreditation being desirable.
- Key responsibilities include documenting and maintaining policies related to Incident Management, Problem Management, and Change Enablement, as well as leading IT teams to resolve incidents.
- The role also involves identifying trends in incidents to proactively address issues and managing communication with stakeholders during incidents.
- Additionally, the ITIL Process Analyst will provide coaching and support to staff on ITIL processes and best practices.
A fantastic opportunity has arisen for a ITIL Process Analyst to join our London based global law firm on a permanent basis.
Document and maintain all policies and processes related to Incident Management.
Identify and categorise incidents, determining their impact and urgency.
Lead IT teams in addressing and resolving incidents, ensuring timely restoration of normal operations.
Manage the flow of information during an incident, keeping stakeholders informed and collaborating with various teams.
Document and maintain all policies and processes related to Problem Management.
Coordinate investigations and drive a reduction of repeat incidents by identifying and tracking trends.
Identify trends in incidents to proactively address potential issues
Document and maintain all policies and processes related to Change Enablement.
Periodically review the risk register to ensure it is fit for purpose.
When required to deputies in hosting and running Change Advisory Board (CAB) meetings
Maintain the change schedule
Identify areas for process improvement and optimisation.
Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency
Provide coaching, support and mentorship to staff on ITIL processes and best practice
Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks.
ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years' experience in delivery of ITIL processes
Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines.
ITIL Process Analyst - London/Hybrid - Permanent - Up to £58k
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
