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SUMMARY OF THE POST:
To ensure the completion and compliance with assessments and reviews with customers in their own homes.
Duties and Responsibilities:
- To conduct risk assessments/reviews and spot checks within a customer’s own home within the London borough of Newham using an electronic device where appropriate
- To ensure compliance is kept up to date and that work is conducted in a timely fashion and uploaded onto our rostering system
- To attend reviews of customers with the local authority and compile reports in a timely fashion
- Liaising with and providing support to Care coordinators and care workers working within allocated area.
- To be involved in our mentoring of new recruits’ program
- Assisting the Care Support office with any Administration task that may need to be completed
- To adhere to Care Support Policies and procedures
- To support and report any concerns or feedback to the appropriate personnel in a timely manner.
- To maintain and contain electronic and manual documentation, ensuring it is complaint and escalated out in a timely manner.
- Take responsibility of the out of hours emergency service on a rota basis
- Answering the mobile phone and advising care workers in relation to our company policies and procedures
- Assigning care workers where necessary to customers, adhering to Care Support policies and principles
- Attending and assisting on care calls when needed
- Dealing with other health and social care agencies outside of normal working hours.
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Please note, that the above does not include an exhaustive list and you will be expected to undertake any additional tasks required where appropriate.
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Personal Attributes:
- Excellent communication skills.
- Excellent computer skills.
- Excellent administrative skills.
- Good planning and organisational skills.
- Ability to cope with pressure.
- Even-tempered and patient.
- Ability to cope with change.
- Ability to display empathy and warmth.
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Qualifications:
- Experience of service provision in the care profession and an understanding of risk assessment and risk management
- Experience of Risk assessing within a community setting.
- NVQ 3 Health and Social Care
- Basic Math’s and English Skills
Key Competencies:
- To be able to work to strict deadlines
- To be able to work in a flexible pattern in line with the needs of the service
- To be able to maintain all administration.
- To be able to manage workload effectively
- To be able to establish and maintain effective working relationships.
- To be able to prepare reports as required.
