Head of Servicing (Germany)

Title: Head of CRE Loan Servicing

Location: London, Germany, Paris

Salary & Compensation: TBD / Generous & Competitive

Role:
To effectively manage the Loan Management (LM) teams handling Solutus' portfolio of German commercial real estate loans.

Key Tasks:

• Manage the respective LM team to ensure a high level of service to clients along with strong internal controls.
• Conduct regular meetings with senior loan managers.
• Analysis of loan, security, and deal documentation both from a mechanical and commercial perspective.
• Manage the Fee Quote/Proposal process including review of new loan information from lenders, preparation of the Fee Quote, ongoing negotiations, and final sign-off with the Group Head of Servicing and/or Managing Director, if necessary.
• Provide feedback and comments to arrangers and legal counsels.
• Oversee the coordination of document execution from a Solutus perspective for new loan closings.
• Ensure effective handover of loans to the LM team.
• Monitoring of the on-boarding processes for new loans and completion of Closing Checklist.
• Review and sign-off on initial borrower/client notices, external investor/lender reports and payments while ensuring further delegation of such tasks to senior loan managers.
• Review and sign-off on initial borrower/client notices, external investor/lender reports and payments while ensuring further delegation of such tasks to Senior Loan Managers, where appropriate.
• Effectively manage the Borrower Bank Account process and work on plan for delegating processes to Senior Loan Managers and Loan Ops where appropriate.
• Provide support, advice, and answers to senior loan managers regarding more complex queries that arise on loans.
• Mentor and advise senior loan managers where appropriate with the aim of enabling them to handle queries more autonomously in the future.
• Client liaison on loan closings and ongoing complex loan matters including additional fee proposals.
• Ongoing monitoring and maintenance of the task trackers within the task tracking software while ensuring further delegation to the senior loan managers.
• Ensure effective policies and procedures are created, implemented, and regularly assessed and updated.
• Collaborate with the Risk department to ensure appropriate controls and systems are in place to mitigate risks associated with servicing.
• Ensure adequate resourcing and recruitment of appropriately qualified staff to meet the servicing requirements of the portfolio.
• Provide training and mentoring to new members of the LM team.
• Provide regular performance feedback to Senior Loan Managers including periodic performance appraisals and the setting and monitoring of objectives and training requirements.
• Relationship management activities with existing German lending clients including participation in regular meetings with other Heads of Servicing and MD.
• Maintain a detailed understanding of the German CRE Finance market.
• Participate in the New Business Committee with senior management in the identification of new clients, development of new business proposals and participation in pitches/presentations.
• Serve as, or work toward becoming, the Qualified Person for the German debt collections licence, ensuring regulatory compliance.
• Collaborate with compliance and legal teams to maintain the company's eligibility under the German regulatory framework for debt collection activities.
• Preparation and delivery of presentations and other information to clients, rating agencies and other professional firms.
• Other functions relating to the operation of the business as directed by senior management.

Essential Skills & Experience

• Minimum of 5 years' experience in CRE loan servicing.
• Proficiency in German language (Native / C1 / C2).
• Experience in supervising and mentoring a team of loan managers.
• Eligible or able to become the Qualified Person for the German debt collections licence (ZAG); BaFin registration is preferred but not required.
• An awareness of the 3 lines of defence model of risk management.
• Strong analytical skills.
• Ability to work in a fast-paced environment running multiple tasks under tight deadlines.
• Positive attitude and commitment to complete tasks on time.
• Motivated to learn new skills and continue personal and professional development.
• Ability to communicate with all members of the team, senior management, and external stakeholders.
• Robust written and oral communication skills.
• Strong level of accuracy and attention to detail.
• Team Player and the ability to work independently.
• Good knowledge of MS Office including intermediate level Excel competency

For further details on this senior level role within Solutus please register your interest today for an initial confidential conversation.

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