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A leading home developer has a requirement for a customer care coordinator to join a busy customer care team in West London.
The company are a reputable developer for affordable new build properties in the West of London.
Reporting to the head of customer care you will be dealing with customer inquiries and issues past the point of purchase.
Standard tasks and duties will include:
- Dealing with customer via phone & email as well as face to face
- Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
- Monitoring the Central Customer Service email inbox
- Delivering excellent customer service on all levels as well as being the first point of contact for the team
- Updating the CRM system with all communication with the customer
- Closing the job down on the system once completed
- Booking in engineers & subcontractors to carry out works
- Maintaining good relationships with sub-contractors for the specialised works
- Dealing with purchase order invoices
Requirements for the customer care coordinator:
The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You should have a good knowledge of house building and NHBC standards. You will be highly organised and have excellent communication skills. You will be self-motivated, customer focused, target driven, trust worthy, positive and a team player. You are able to work on your own and use your own initiative
Package on offer:
The company are offering a competitive salary, company pension scheme, private medical insurance and various other employee benefits.
How to apply
To apply for the Customer Care Coordinator role, please contact Max Davies on (phone number removed) or apply via the link below.
