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Customer Care Adviser - Japanese Speaking
Offer £26,500 pro rota
Based in Canary Wharf, London
Part Time, 20 hours per week
Shifts: Monday - Friday, 01:00am - 09:00am (8 & 4 hour shifts)
We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
As an Airline Customer Care Adviser, you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.
Responsibilities:
Manage incoming and outgoing calls/emails
Assist with flight changes, cancellations, and baggage issues
Provide professional and friendly customer service
Troubleshoot and resolve customer problems
Perform administrative tasks and data entry
Requirements:
Fluent in Japanese and English
Experience with Amadeus GDS
Airline/travel industry experience would be highly beneficial
Previous customer service experience is required
Strong attention to detail and customer care skills
Positive attitude and team player
Confident and professional telephone manner
Self-motivated and proactive
Benefits:
Fun team environment
Pension Scheme
Life Insurance
Gym membership discounts
Charity involvement
Reward schemes and incentives
Career development opportunities
If this role is of interest, please APPLY NOW!
#CCNorthwest
