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Front Office Manager

Front Office Manager

K.B.C. Associates Ltd

Posted 8 days ago, valid for 5 days

London, Greater London EC1R 0WX

Part Time

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Sonic Summary

The Front Office Manager Pre Opening position is a 3-month term role at a 4-star hotel with weekly pay, potentially extending or becoming permanent.
This role requires the candidate to have a minimum of 3 years of experience in a similar position, preferably in a hotel environment.
The Front Office Manager will report to the General Manager and will be responsible for leading the Reception team and ensuring exceptional guest service during check-in, check-out, and throughout their stay.
Key responsibilities include maximizing occupancy, maintaining the hotel's reputation, recruiting and developing staff, and assisting in departmental administration.
The successful candidate will demonstrate excellent knowledge of hotel operations and comply with health and safety regulations.

Front Office Manager

Pre Opening position

3 months term (weekly pay) - Could extend beyond or become perm.

4* Hotel

The role

Reporting to the General Manager, the Front Office Manager will lead the experiences of our guests at check in, check out and during their stay.

Main responsibilities of the Front Office Manager include, but are not limited to:

·Lead and develop the Reception team.

·Achieve the departmental objectives of maximizing occupancy.

·Maintain and build the reputation of the hotel and ensure that business objectives are accomplished.

·Ensure guest service is maintained.

·Recruitment, evaluation and development of employees as well as manage performance.

·Ensure that training is carried out as appropriate, correcting and give constructive directions wherever it is needed.

·Assists the General Manager in the administration of the department.

·Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.

·Maximizes occupancy and helps optimize the RevPAR by adjusting the selling strategy under the recommendations of the General Manager.

·To be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work.

·To be fully conversant with the Hotel Emergency and Evacuation procedures.

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