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- Manage information appropriately while maintaining confidentiality.
- Maintain accurate and up-to-date records in both electronic and hard copy systems.
- Ensure attention to detail and accuracy in all administrative tasks.
- Organise and prioritise workloads efficiently, working independently and as part of a team.
- Evaluate and process member enquiries effectively.
- Work independently within established guidelines and procedures.
- Provide a clear and approachable telephone service, handling enquiries in a professional and sensitive manner.
- Run system processes and generate reports in various formats.
- Write clear and concise communications, including emails and reports.
- Deliver high-quality service to members.
- Assist in planning and organising events, meetings, and courses.
- Utilise excellent word processing and keyboard skills.
- Proficiently use Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and other relevant IT applications.
- Quickly adapt to using various technological tools, including databases, bulk email, and texting applications.
