My client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable working condition.

The team are looking for an experienced candidate that will work closely with other officers to provide highly professional and dynamic management of the Council's commercial and voluntary and community sector properties, and high-quality valuations and property related advice. The Officer will be supported into a case load by the team manager helping with any policies and procedures that they may not be familiar too. The team are looking for a candidate that can quickly adapt to their way of working and hit the ground running.

Duties Includes:

Strong knowledge of income advice and experience in housing
Will be responsible of maximum recovery of all service charge income including the recovery of debts and arrears in accordance with the council's procedures

Monitoring service charge accounts and taking necessary action for recovery of debt.

Work towards resolving all enquiries relating to service charge accounts, including preparation of repairs listing.

Submit cases for Judgement and monitor progress accordingly

Manage individual leaseholders accounts making sure their updated
Providing appropriate advice on availability of financial assistance for leaseholders in respect of major works debt.
Strong at building internal and external relationships with colleagues and partnership organisations.
Should be using your Business & Administration or Finance or significant experience throughout this role

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hourly rate.