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Parking Appeals & Representation Officer
To be responsible to a Team Leader in the Back Office Parking Team for:
The post holder will be responsible for investigating and responding to all inquiries and correspondence:
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- Challenges
- Representations
- Appeals
- Charge Certificate
- And any other correspondence received at all stages of the statutory process in regards to Penalty Charge Notices (PCNs)
The post holder will ensure they produce high quality responses to set productivity targets.
The post holder will be expected to produce work to a consistently high standard often to strict and tight deadlines. Will be expected to have the knowledge, experience and aptitude to weigh up the evidence of each case to make balanced judgements.
The post holder will be expected to obtain and maintain a working knowledge of complex legislation, as it impacts the service area, and ensure compliance with it in all activities.
To investigate and respond to Parking Appeals (London Tribunals) collating the required evidence pack for London Tribunals in line with agreed procedures and quality standards.
To ensure that the process of investigation, preparation, approval and sending of the evidence pack to London Tribunals is completed within the specified target date.
To attend personal appeals as and when required and to act as liaison between the Council and London Tribunals. As the post holder will be required to attend personal hearings a professional and diplomatic approach will be required at all times.
To respond to any further communications from London Tribunals within the required timeframes.
To provide guidance and advice to other Representations and Appeals Officers on complex issues, proactively liaising with other internal or external bodies to resolve queries.
To provide cover for other Appeals and Reps Officers, or Line Management, in their absence to ensure all duties are dealt with effectively.
Where necessary for the job role or appropriate for continued development in the role, the post holder may be required to participate in training and development courses made available via the Council’s Apprentice Levy funding.
To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies
To perform all duties in line with Council’s staff values showing commitment to improving residents lives and opportunities, demonstrating respect and fairness, taking ownership, working towards doing things better and working together across the council.
You may be required to undertake alternative, additional, or ancillary duties from time to time or transfer to another service department within the Council as the Council may direct to meet service user demand in the event of a crisis or emergency.
