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- Proven experience leading digital products or platforms.
- Expertise in CMS platforms, digital content strategy, SEO.
- Skilled in Agile or blended delivery approaches.
- Own the website product roadmap, prioritising enhancements to maximise impact for users and the organisation
- Lead a user-centred, evidence-driven approach, using analytics and research to inform decisions
- Collaborate with internal teams and agency partners to define requirements, scope features, and manage development
- Oversee the CMS strategy, ensuring innovation, scalability, and continuous improvement
- Set KPIs, track performance, and iterate to optimise user journeys
- Manage multiple strategic projects alongside “business as usual” website updates
- Balance user needs, technical feasibility, and organisational priorities
- Present updates, blockers, and recommendations to senior leadership, advocating for best practices in digital product management
- Influence decision-making at a strategic level through data-informed insights
- Lead, mentor, and develop a multidisciplinary team of three direct reports
- Foster a collaborative, inclusive culture, embedding the organisation’s values across all projects
- Ensure ongoing professional development, performance management, and wellbeing support for team members
- Manage departmental budgets, ensuring responsible oversight of expenditure and investment
- Proven experience leading digital products or platforms in mission-driven organisations, ideally in charity, cultural, or membership-focused contexts
- Expertise in CMS platforms, digital content strategy, SEO, and user-centred design
- Strong track record of creating and delivering product roadmaps and strategies in complex environments
- Skilled in Agile or blended delivery approaches, with experience managing internal teams and external agencies
- Exceptional communication and influencing skills, able to advocate for digital product thinking with senior stakeholders
