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Head of Technical Operations
2-Month Initial Contract
Remote UK ONLY
Start ASAP
Your new company
A fast-growing e-commerce marketplace is undergoing a critical transition - and we're looking for a strategic, delivery-focused leader to take charge of our Technical Operations function. This is a high-impact opportunity to lead transformation across DevOps and DBA teams, ensuring our infrastructure is robust, scalable, and aligned with customer needs.This is not a maintenance role. We need someone who will challenge the status quo, drive change, and deliver a short-term roadmap that sets the team up for long-term success.
Your new role
- Review current platform, tooling, and team structure - identify gaps and define a short-term delivery plan.
- Lead and mentor DevOps and DBA teams, instilling best practices and driving accountability
- Own infrastructure architecture and performance - ensuring reliability, scalability, and cost-effectiveness
- Align technical operations with key e-commerce flows and performance metrics
- Challenge legacy approaches and implement improvements across tooling, processes, and culture
- Drive infrastructure enhancements to improve website speed, reliability, and customer experience
- Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance
- Maintain high standards of cloud security and ensure compliance
- Ensure robust performance of Redis and Couchbase databases
- Manage vendor relationships, licencing, and cost optimisation
- Inspire a culture of ownership, innovation, and continuous improvement
What you'll need to succeed
- Proven experience leading DevOps and DBA functions in high-growth environments
- Strong understanding of e-commerce platforms and customer-centric infrastructure
- Hands-on expertise with Redis, Couchbase, system monitoring, and cloud security tools
- Deep experience with New Relic (APM, Browser, Infrastructure, Dashboards, Alerts)
- Experience with Google Cloud Platform (GCP) and Cloudflare
- A change agent mindset - ready to challenge, lead, and deliver quickly
- Excellent communication and stakeholder management skills
- Agile mindset and experience working cross-functionally
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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